From our workshop to your home.
Production
Every bed is handcrafted to order. Please allow approximately 6–12 weeks for production. Lead times can vary with order volume, customisation and our production schedule.
If you'd like to follow your bed's progress, contact us after ordering and we'll share updates as it is crafted.
Delivery
Delivery and assembly across the UAE are complimentary, and we share tracking information with you.
Changes and cancellations
Because each bed is made to order, changes and cancellations can only be accommodated within a limited time after purchase. Please contact us within 24–48 hours.
Returns
Medina and Madison are made to order, including their custom rail heights, so we are unable to accept returns or exchanges.
Please review the details, dimensions and specifications carefully before ordering. We're always happy to help you choose the right size first.
If something isn't right
Every piece is carefully inspected before shipment. If your order arrives with a manufacturing defect, shipping damage or a missing part, please contact us promptly and our team will resolve it with the care and attention it deserves.