Refund policy

We make each bed for you, to the size you choose and any custom dimensions we've agreed with you. Because it is made specifically for you, we're unable to accept returns or exchanges, and we don't give refunds for a change of mind.

Please check the size, dimensions and specifications on the bed's page carefully, and make sure they suit your mattress and room. If you're unsure, write to us at hello@signaturedwood.com before ordering and we'll help you choose.

At checkout, we ask you to confirm that you understand your bed is made to order and can't be returned.

Because we start work on your bed soon after you order, changes and cancellations can only be accommodated shortly after purchase. If you need either, contact us within 24–⁠48 hours of ordering.

If we cancel your order at your request, we'll refund the full amount to the card or account you paid with.

Every bed is carefully inspected before it leaves our workshop. If yours arrives with a manufacturing defect, delivery damage or a missing part, contact us promptly, with a few photos if you can, and we'll put it right.

This policy doesn't affect your rights under UAE consumer protection law.

Write to us at hello@signaturedwood.com.