Privacy policy

• When you order: your name, email address, phone number and delivery address, and the bed, size and quantity you choose.
• Payment details: you enter these into Stripe's secure checkout. Stripe processes the payment, and we never see or store your full card number.
• When you write to us: your message and contact details.
• When you message us on WhatsApp: your WhatsApp name and phone number, and the messages, photos and files you send us.
• When you visit: like any website, our host receives technical information such as your IP address and browser type, which it uses to deliver the site and protect it from abuse.
• How you use the site: PostHog and Google Analytics record the pages you visit and what you click, along with your device, browser and approximate location (worked out from your IP address). They use cookies to recognise your browser when you come back.

• To take your payment, then make, deliver and assemble your bed.
• To contact you about your order and answer your questions.
• To prevent fraud, and to keep the records the law requires, such as for accounting.
• To understand how visitors find and use the site, so we can improve it.

We don't sell your information, and we don't use it for advertising.

Only the services that help us run SignaturedWood, and only what each one needs:

• Stripe processes payments.
• Cloudflare hosts this website and our message inbox.
• Resend sends us an email with the details of each new order.
• PostHog and Google Analytics show us how the site is used.
• Our email provider holds the messages you send us.
• WhatsApp (Meta) carries the messages you send us on WhatsApp, and Twilio connects WhatsApp to our inbox.
• The team that delivers and assembles your bed receives your name, phone number and delivery address.

SignaturedWood is a US-registered business, and we and these services store and process information in the United States and in other countries outside the UAE. We may also share information when the law requires it.

PostHog and Google Analytics set analytics cookies, which recognise your browser when you come back so we can see how the site is used. On the checkout page, Stripe sets cookies to help detect fraud and keep payments secure, and our host may set a cookie needed to protect the site.

We don't use advertising cookies. You can block or delete cookies in your browser's settings. Blocking analytics cookies won't stop the site or checkout from working.

We keep order information for as long as we need it to make, deliver and look after your bed, and for as long as the law requires us to keep business records. We keep your messages for as long as we need them to help you. We keep WhatsApp conversations until you ask us to delete them.

You can ask us for a copy of the information we hold about you, or ask us to correct or delete it, by writing to hello@signaturedwood.com. We may need to keep some records where the law requires it.

Our beds are made for children, but this website and our checkout are for adults. We don't knowingly collect information from children.

If we change this policy, we'll update this page and the date at the top.

Write to us at hello@signaturedwood.com.