Complimentary delivery and assembly across the UAE

FAQ

Questions, answered.

What is the difference between Medina and Madison?

The height of the rails. Medina’s rise to 127 cm and Madison’s to 101 cm. Both are enclosed floor beds, handcrafted to order in solid ash wood in the same four sizes, with complimentary delivery and assembly across the UAE.

Not sure which suits your child? Write to us and we’ll help you choose.

What age are the Medina and Madison beds for?

Medina and Madison are designed for toddlers and older children who can safely get in and out of bed on their own. We recommend them from 18 months, or once your child is developmentally ready for a floor bed.

Every child develops at their own pace, so please consider your child's individual needs and abilities.

Our larger sizes, Queen and King, carry a higher weight capacity, so you can co-sleep with your little one.

Are your beds suitable for children with additional needs, including autism?

Many families with children who have additional needs, including autism, have shared that the Madison or Medina bed has been a wonderful fit for their little ones, helping create more restful nights for the whole family. As every child’s needs are unique, suitability will depend on their individual circumstances.

Can I customise my order?

Yes. Because each bed is handcrafted to order, we can accommodate customisation requests. We have created playhouse-style beds, adjusted dimensions to fit specific mattress sizes and changed measurements to suit individual rooms.

Some customisations carry an additional charge, depending on the details.

How long will my bed take?

Please allow approximately 6–⁠12 weeks for production. Lead times can vary with order volume, customisation and our production schedule. Each piece is crafted with care, and we appreciate your patience.

Do you deliver and assemble?

Yes. Delivery and assembly across the UAE are complimentary, and we share tracking with you.

Can I change or cancel my order?

Because each bed is made to order, changes and cancellations can only be accommodated shortly after purchase. Please contact us within 24–⁠48 hours.

Do you accept returns?

Our beds are made to order with specialised dimensions, so we're unable to accept returns or exchanges.

Please review the details, dimensions and specifications carefully before ordering. We're always happy to help you choose the right size first.

Can I follow my bed's progress?

Yes. Contact us after placing your order and we'll share updates as your bed is crafted.

What are the beds made from?

100% premium solid ash wood, chosen for its quality, durability and natural beauty, and finished with a European hardwax oil that meets the EN 71-3 toy-safety standard.

As each piece is made to order, material and finish specifications can vary slightly with customisation. If you have questions about the wood or the finish, we're happy to help.

How do you ensure quality?

Every bed is handcrafted and made to order. Each one receives careful attention throughout production. We work closely with our craftspeople on quality, durability and detail, and inspect every bed before it ships.

Something else? Write to us at hello@signaturedwood.com, or read about delivery and returns.